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Refund Policy

Refund Policy (Australian Consumer Law Compliant)

Last updated: 30th November 2025

At Mindful Jewellery & Mindful Kinesiology, your satisfaction is important to us. We follow the requirements of the Australian Consumer Law (ACL), which ensures customers are entitled to a refund or replacement if a product or service has a major problem.

Please read the following policy carefully.

1. Change of Mind

Because all jewellery pieces are handmade, made to order, or custom personalised, we do not offer refunds or exchanges for change of mind, incorrect choice, or if you simply decide you no longer want the item.

Permanent jewellery services and kinesiology sessions are also non-refundable for change of mind.

2. Faulty or Defective Products

Under Australian Consumer Law, you are entitled to a refund, repair, or replacement if a product has a major fault, meaning it is:

  • Unsafe

  • Significantly different from what was described

  • Not of acceptable quality

  • Cannot be easily repaired

If you believe your item is faulty, please contact us within 48 hours of receiving your order with clear photos and your order details.
We will assess the issue in line with ACL guidelines.

3. Permanent Jewellery Policy

Permanent jewellery is custom-fitted and welded directly onto the client.
Because this is a personalised service:

  • No refunds are given after the service is completed.

  • If your weld point breaks, we offer one complimentary re-weld (chain must be intact).

  • Breaks caused by normal wear, catching, pulling, or misuse are not considered faults.

4. Kinesiology Sessions

Kinesiology is a holistic, complementary modality.

  • Refunds are not provided for completed sessions.

  • If your appointment is missed without proper cancellation, a 50% no-show fee applies.

  • Appointments may be cancelled or rescheduled up to 1 hour before your session.

5. Shipping Issues

We are not responsible for:

  • Delays caused by Australia Post or couriers

  • Incorrect addresses provided by the customer

  • Lost or stolen parcels after delivery is marked complete

If a parcel is lost in transit, we will assist you in lodging an enquiry, but refunds are not guaranteed unless the carrier compensates.

7. Remedies

Depending on the issue, the remedy may be:

  • Repair

  • Replacement

  • Partial refund

  • Full refund (only if required under ACL)

We reserve the right to determine the appropriate remedy based on the Australian Consumer Law.

8. Contact Us

If you believe your product or service falls under the ACL guarantee or you need support, please contact:

Mindful Jewellery & Mindful Kinesiology

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